COVID-19, Operator, Press Release | 4 MIN READ

RCAP, Xylem and 120Water Provide More Than 100,000 Face Masks to Essential Utility Workers in Rural Communities

December 3, 2020 By RCAP
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Personal Protection Equipment (PPE) sent to frontline workers in rural communities across the United States

December 3, 2020 – Washington, DC – The Rural Community Assistance Partnership (RCAP) announced in July it was sourcing and donating 40,000 N95 masks to frontline water operators in partnership with Xylem Watermark and 120Water. In August, Xylem donated an additional 65,000 which RCAP was able to coordinate with 120Water to distribute in response to continued spikes seen in rural communities. By November 2020, 105,000 masks had been distributed to utilities in 46 states, and Puerto Rico and the U.S. Virgin Islands.

88 percent of the requests from communities came from drinking water or wastewater systems serving populations of 3,300 or less. There are approximately 150,000 public water systems across the U.S, and 97 percent of them serve communities of 10,000 or less – the majority of which provide services to 3,300 or fewer users.

RCAP, Xylem Watermark and 120Water began this program after seeing the unique challenges rural communities were facing in the wake of the coronavirus. In May 2020, RCAP surveyed rural and tribal water and wastewater systems it was working with to understand the impact of COVID-19 on these small systems. More than 43 percent of systems surveyed said they rely on one-full time operator or less to operate their system. Many systems rely on part-time staff or operators, or volunteers. Respondents expressed concern over the health of their operators in the maintenance of the system. The survey also specifically asked about access to equipment and other services, and access to PPE was identified as the top issue confronting these systems.

“Rural and tribal water, wastewater and solid waste disposal systems face challenges unique from those of larger systems, and RCAP saw the need for protecting the safety and health of these frontline and essential workers,” said Nathan Ohle, RCAP CEO. “Through this partnership, we were able to offer direct deliveries of PPE, free of cost, to the communities who need it the most. In emergency situations, small communities are often left behind in recovery efforts, and along with Xylem Watermark and 120Water we wanted to ensure that operators stayed safe and healthy so that communities had the access to safe water and sanitation that all Americans deserve.”

“The role of water in community health and resilience has grown during the pandemic,” said Joe Vesey, Xylem’s Chief Marketing Officer, and Chair of Xylem Watermark. “This PPE initiative is one part of our efforts to support the health and safety of essential water operators as they serve their communities. A safe working environment is fundamental to providing safe water and sanitation to our communities. By combining our efforts with innovative partners like RCAP and 120Water, and with hard-working local utilities, we are one step closer to solving water in our communities.

”120Water donated the fulfillment and distribution of the masks, leveraging its modern sample management platform to package, ship and track the delivery of the PPE. “Frontline water utility workers not only ensure uninterrupted drinking and waste water service, but some also played a key role in monitoring wastewater for the presence of COVID-19 in communities,” said Megan Glover, CEO of 120Water. “We are proud to work with these community heroes and to be able to deliver the PPE they need.”


About RCAP

RCAP is a network of non-profit partners providing opportunity, assistance, and practical guidance to small communities in all fifty states, U.S. territories, and tribal lands to ensure access to safe drinking water, sanitary wastewater disposal, and economic prosperity for all rural America. In fiscal year 2019, the RCAP Network served approximately 2,000 communities, including 3.2 million rural and tribal residents. To learn more about RCAP, visit

About Xylem

Xylem (XYL) is a leading global water technology company committed to solving critical water and infrastructure challenges with technological innovation. Our more than 16,000 diverse employees delivered revenue of $5.25 billion in 2019. We are creating a more sustainable world by enabling our customers to optimize water and resource management, and helping communities in more than 150 countries become water-secure. Join us at

About 120Water

Water professionals across the country rely on 120Water to streamline and modernize their most complex drinking and waste water initiatives. The 120Water platform consists of sample & filter kits, cloud-based software, and services used to manage and execute water programs at scale while saving operational resources. 120Water solutions are used in 180,000 locations across the United States for clients including the city of Newark (NJ), Pittsburgh Water and Sewer Authority, Chicago Public Schools, and Indiana Finance Authority. More information is available at and on Twitter @120_Water.

Media Contact:
Kinsey Brown, RCAP Communications Manager
[email protected]
(202) 800-4127