Your drinking water rates should cover all of your costs of providing water service today and should also allow you to prepare and plan for providing that service for many years to come. But those rates are only effective if your customers pay their bills on time and in full. This webinar will explore the bill collection rate. How can you measure the collection rate, and what is a “good” rate? How is the collection rate tied to your rates analysis process? What steps can you take to improve your collection rate? The webinar will also discuss the challenges that small systems are facing with collections due to the ongoing COVID-19 pandemic.
Register here: https://attendee.gotowebinar.com/register/2701545559401175051