Rate Setting – The Small System Challenge

By Coye Gerald | April 6, 2021

By Jean Holloway, Delaware and Maryland State Manager, SERCAP  Small water and wastewater utilities face many challenges in structuring user rates that are fair and equitable to the customer and provide sufficient revenue for the utilities’ operations and future needs. Government and quasi-government owned systems are particularly prone to setting rates based on political expediency rather than on the

Straight from the TAP – Jodi Hilsabeck

By Coye Gerald | March 31, 2021

Jodi Hilsabeck is a Project Manager/Technical Assistance Provider with RCAP’s Midwestern partner, the Midwest Assistance Program (MAP) and has been employed with them for four years. Jodi came into MAP with a background more focused on statistics, analytics and administrative duties where she knew a ton about budgets and numbers, but nothing related to water.

Jessi Snyder: Where Water and Community Development Meet

By Coye Gerald | March 31, 2021

[This is interview part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network] Jessi Snyder is the Program Director for Self-Help Enterprises (SHE) and an RCAP Board Member. SHE is a nationally recognized community development organization that works with low-income families to

Budgeting and Financial Management

By Coye Gerald | March 30, 2021

Basics of Financial Management GuidebookRCAP’s guidebook for small communities on financial policies and controls, budgeting, and monitoring of financial performance. The Basics of Financial Management for Small-community Utilities: A Webcast on Financial Management (Part 1)A recorded webcast that is a companion to RCAP’s The Basics of Financial Management for Small-community Utilities The Basics of Financial

Rate Setting & Affordability

By Coye Gerald | March 30, 2021

Formulate Great Rates Guidebook RCAP’s step-by-step guide on setting rates for your water system that cover expenses, are fair and equitable, and are easy to administer. Formulate Great Rates: A Webcast on Setting Rates in Small-Community Utilities (Part 1) A recorded webcast that is a companion to RCAP’s Formulate Great Rates: The Guide to Conducting

The Power of Being Yourself – A Q&A with RCAP Solutions President & CEO Karen A. Koller

By Coye Gerald | March 29, 2021

[This interview is part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network] In today’s reality where so many women have had to and still must conform and stifle themselves to thrive in workplace environments, it was a breath of fresh air to chat with Karen Koller.   Karen’s legacy as a bold leader and changemaker supporting community

Suzanne Anarde’s Story

By Coye Gerald | March 26, 2021

This is part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network My career path initially launched out of necessity rather than passion. I needed a job that provided health insurance for my five children. Ironically, that necessity led me to find

Ruthann House’s Story

By Coye Gerald | March 22, 2021

This is part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network When I began working at Great Lakes Community Action Partnership 36 years ago, I never dreamed that I would stay in our organization for so many years, and never knew

A Story of Hope Part 2

By Coye Gerald | March 19, 2021

This is part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network In 1987 the United States Congress declared March as Women’s History Month. This long overdue recognition and celebration honoring the many accomplishments women have made in this great country was

Women Mentors, Big Vision, and #RuralMatters

By Coye Gerald | March 16, 2021

This is part of RCAP’s series to celebrate Women’s History Month and highlight the leadership and wisdom of the wonderful women who support this network Saturday morning breakfast was dedicated family time in our German household. One Saturday morning when I was fifteen, I wondered out loud between bites what I could do with my