An EPA document that helps water and wastewater professionals prepare for communication during and after an emergency situation. The report identifies the most important elements the public wants and needs to know and highlights some of the common challenges in managing public perception.
Need to Know: Anticipating the Public's Questions during a Water Emergency [1]
Format:
Report
Topic:
Security/emergency-response planning
Source:
Environmental Protection Agency (EPA)
Audience:
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager