This companion to Formulate Great Rates: The Guide to Conducting a Rate Study for a Water System [1] is designed to help users of the print version of the guide better understand the concepts presented through the expertise of public-sector professionals in an easy-to-use, interactive format.
Through the use of short video clips and step-by-step instructions, many of the more challenging segments of the guidebook are further explained.
The file is a PowerPoint show, meaning it is saved in such a way that it will automatically play in slide-show mode (will not open in editing mode) and cannot be edited.
Download PowerPoint file [2] (note that this is an extremely large file - for high-speed connections only!)
Format:
Training materials
Topic:
Rates
Customer relations/service
Source:
RCAP
Audience:
Board/council member
Mayor/town manager/elected official (local)
Financial manager/accountant/bookkeeper