To communicate effectively during a crisis, background preparation is necessary. This section of the American Water Works Association website provides you with a plan template that helps you respond before, during and after a crisis, as well as media tips and preparedness checklists.
The Public Notification Rule
A three-part series from Journal AWWA outlining the general requirements of the Public Notification Rule (PNR) and offers assistance with creating a crisis communications plan, dealing with the media, and preparing employees to handle questions while working in the community.
Go to the site [1]
Format:
Printed guide
Topic:
Customer relations/service
Source:
AWWA
Audience:
Board/council member
Mayor/town manager/elected official (local)