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To communicate effectively during a crisis, background preparation is necessary. This section of the American Water Works Association website provides you with a plan template that helps you respond before, during and after a crisis, as well as media tips and preparedness checklists.

The Public Notification Rule

A three-part series from Journal AWWA outlining the general requirements of the Public Notification Rule (PNR) and offers assistance with creating a crisis communications plan, dealing with the media, and preparing employees to handle questions while working in the community.

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