EPA has completed its review of the Consumer Confidence Report Rule and has concluded that drinking water utilities can provide reports about drinking water quality to customers via email or on the internet instead of mailing a copy of the report. Electronic delivery of these consumer confidence reports, which utilities are required to provide to their customers each year under the Safe Drinking Water Act, is expected to help utilities improve transparency and save resources.

Over the past few years, a number of community water systems, technical assistance providers and primacy agencies have inquired as to whether the Consumer Confidence Report (CCR) Rule allows electronic delivery of the CCR to each customer. EPA evaluated several electronic-delivery methods to determine which forms meet existing CCR Rule requirements as a part of the CCR Rule Retrospective Review.