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A comprehensive desk reference that is ideal as an orientation and background for new members on a utility's board of directors. Designed for members of the board of a drinking water and/or wastewater system in a small community.

The guide is divided into three major sections:

Main section:

• Water and Wastewater Treatment Basics
• Regulatory Responsibilities
• Board Business
• Financial Duties and Responsibilities

Glossary

Appendices

Include:

• Example Standard Operating Procedures (SOPs)
• Hiring and Terminating Employees and Sample Job Descriptions
• Sample Policy Statements
• Emergency-Response Planning
• Information on Planning
• Much more

DOWNLOADS

Download the guide (3.34 MB)

ELECTRONIC VERSIONS OF SAMPLE DOCUMENTS

In various parts of the guide, sample documents are provided that utilities can take and adapt for use in their own situations. Below are electronic versions of these documents that you can download and save to your own computer. With these versions, you can then edit and add to them as well as fill in the blanks.

Appendix A: Standard Operating Procedures Microsoft Word | rich text format

From Appendix F: Sample Job Descriptions

• Appendix F3: General Manager Microsoft Word | rich text format
• Appendix F4: Certified Water Operator Microsoft Word | rich text format
• Appendix F5: Maintenance Service Technician Microsoft Word | rich text format
• Appendix F6: Office Manager Microsoft Word | rich text format
• Appendix F7: Bookkeeper/Operations Clerk Microsoft Word | rich text format

From Appendix G: Sample Policy Statements

• Appendix G1: Customer Service Policy (version 1) Microsoft Word | rich text format
• Appendix G2: Customer Service Policy (version 2) Microsoft Word | rich text format
• Appendix G3: Code of Ethics for the Board of Directors Microsoft Word | rich text format
• Appendix G4: Cross-Connection Control Policy Microsoft Word | rich text format

See also: RCAP's online glossary of operational, technical, chemical, managerial and financial terms. This is an expanded verison of the glossary contained in this guide.