Rural Community Assistance Partnership

Practical solutions for improving rural communities
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The Big Guide for Small Systems: A Resource for Board Members

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Cover of guide

A comprehensive desk reference that is ideal as an orientation and background for new members on a utility's board of directors. Designed for members of the board of a drinking water and/or wastewater system in a small community.

The guide is divided into three major sections:

Main section:

  • Water and Wastewater Treatment Basics
  • Regulatory Responsibilities
  • Board Business
  • Financial Duties and Responsibilities

Glossary

Appendices

Include:

  • Example Standard Operating Procedures (SOPs)
  • Hiring and Terminating Employees and Sample Job Descriptions
  • Sample Policy Statements
  • Emergency-Response Planning
  • Information on Planning
  • Much more

DOWNLOADS

Download the guide (3.34 MB)

ELECTRONIC VERSIONS OF SAMPLE DOCUMENTS

In various parts of the guide, sample documents are provided that utilities can take and adapt for use in their own situations. Below are electronic versions of these documents that you can download and save to your own computer. With these versions, you can then edit and add to them as well as fill in the blanks.

Appendix A: Standard Operating Procedures Microsoft Word | rich text format

From Appendix F: Sample Job Descriptions

From Appendix G: Sample Policy Statements

See also: RCAP's online glossary of operational, technical, chemical, managerial and financial terms. This is an expanded verison of the glossary contained in this guide.

Format: 
Printed guide
Topic: 
Finance
Management
Regulations
Loans/grants
Planning
Security/emergency-response planning
Board/council
Customer relations/service
Asset management
Source: 
RCAP
Audience: 
Board/council member