Rural Community Assistance Partnership

Practical solutions for improving rural communities
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April 2012

Taming the Media Beast: How to Keep the Public Informed Without Getting Bitten

Overall, some 55 million newspapers are sold each day, 59 million on Sunday and nearly three times that many people regularly view the evening news on television.

While it's pretty safe to bet that even if a crisis occurs at your treatment plant it won't create much of a media frenzy and that you shouldn't expect to find Tom Brokaw knocking at your door anytime in the near future—it's always best to be prepared.

Format: 
Magazine/newsletter (single article)
Topic: 
Customer relations/service
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

What Can You Do to Secure Your System?

Before the days of 9/11, heightened terrorism alerts and air travel delays, the biggest security risk facing most small water systems was keeping would-be Romeos armed with a gallon of red paint from proclaiming their love from the top of the water tower.

However times have changed and most water systems have been forced to take a closer look at system security.

Format: 
Magazine/newsletter (single article)
Topic: 
Security/emergency-response planning
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

Financial Checkup: How are you Doing Financially?

Ensuring the financial viability of your water system is no laughing matter. However, with a little advance preparation you can easily put a smile on your customer's face (and we're not talking about fluoride).

In this article we’ll show you the finer points of establishing your budget, managing your assets, and preparing for the future—all in just three simple steps:
1. Budget Preparation.
2. Revenue and Expense Estimation.
3. Future Guesstimation (a.k.a. Financial Planning).

Format: 
Magazine/newsletter (single article)
Topic: 
Finance
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper

How to Raise your Rates and Stay Alive

At an average cost of just $1.27 per thousand gallons, municipally treated drinking water is a real bargain. In fact, it may just be too good of a deal.

Consider that your customers would have to fork over $4883.17 for 1,000 gallons of bottled water at a local convenience store (and that doesn't even include the cost of delivering it to their homes).

Format: 
Magazine/newsletter (single article)
Topic: 
Finance
Customer relations/service
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper

How Rules are Made

For hundreds of years our forefathers drank straight from the fertile waters of this great land. Clean drinking water spilled forth in abundance across the country and quenched the thirst of our rapidly growing nation.

Ours was a tough and rugged land where people often turned a blind eye to sanitation—often sharing the very water from their canteens with their trusty steeds after a long day in the saddle—untroubled by water borne illness or the large herds of buffalo that roamed the land unhindered by fences or well defined lavatories.

Format: 
Magazine/newsletter (single article)
Topic: 
Regulations
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

Financial Resources: Where's the Money?

The importance of safe drinking water to public health and the nation’s economic welfare is undisputable.

It’s a fact that hasn’t been lost on Tony Glebus, who has been heard by many of the 450 residents living in Lewis, NY, to say that “once the water starts flowing so will the money,” and “it takes a little of both to stay afloat.”

Format: 
Magazine/newsletter (single article)
Topic: 
Finance
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper

Facility Development and Expansion: Is Growth in Your Future?

Originally published in 2005

Are you noticing a lot of new faces around town lately? If you have, the chances are your community is growing.

It's just that simple.

According to the U. S. Census Bureau, the nation is currently growing at a rate of roughly 3.2 million people a year. While some of this growth comes from people moving to this country in search of the elusive “American Dream,” much of the growth is just living proof that the nation’s fertility rate is at an all time high.

Format: 
Magazine/newsletter (single article)
Topic: 
Infrastructure
Construction
Planning
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper
Project (construction) manager

Learning the ABC's of CCR's

Originally published Oct. 12, 2005

Years ago our nation’s leaders decided that the American public—being an inquisitive bunch—needed just a little more information about the food they ate and the beverages they drank.

Somewhere between the Beatles invasion and the great love-fest at that little farm outside of Woodstock, our government decreed that all food and beverage products were to be labeled with a list of ingredients so that savvy consumers would have a better understanding of what they were consuming.

Format: 
Magazine/newsletter (single article)
Topic: 
Regulations
Customer relations/service
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

How Sanitary is Your Survey?

Imagine if you will that you are standing before a studio audience with four of your closest relatives (including your know-it-all brother-in-law Ed) as that handsome devil Richard Dawson prances across the stage in a strikingly loud plaid suit.

Looking directly at you, Richard points at the flashing scoreboard and shouts…

“Name something required every three years by community water systems in order to stay in compliance with EPA regulations?”

Format: 
Magazine/newsletter (single article)
Topic: 
Operations (technical)
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

What to Do When Customers Don't Pay

Social Service agencies in and around Atlanta, GA, are used to fielding calls from people looking for help with their gas or electric bills. But last November, as news spread that the city's water utility was moving to collect on the $35 million in outstanding customer debt, it was suddenly the water bill that prompted a flood of calls.

Format: 
Magazine/newsletter (single article)
Topic: 
Finance
Customer relations/service
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper