Rural Community Assistance Partnership

Practical solutions for improving rural communities
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March 2012

How to inform customers of a rate increase

Breaking it to them gently
You’ve put it off. You’re worried the reaction won’t be good. Will they call? Will they write? Will they march en masse down Main Street and stand outside your door chanting, “No way, we won’t pay”?

Format: 
Magazine/newsletter (single article)
Topic: 
Rates
Customer relations/service
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper

The ABCs of NIMS and WARN

One of the more important considerations when managing a drinking water or wastewater system is management or response to an emergency or disastrous event.  It is very important as a “nation of infrastructure systems,” which includes water and wastewater systems, to not let situations deteriorate into “panic” or “crisis” management, since we know there will be fires in the West, hurricanes in the Coastline areas, tornadoes in the Midwest, and ice storms in the Northeast.

Format: 
Magazine/newsletter (single article)
Topic: 
Security/emergency-response planning
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager

EPA launches website to mark 40 years of the Clean Water Act

2012 is the 40th anniversary of the Clean Water Act, the nation’s law for protecting our most irreplaceable resource. This year, EPA and others will highlight the tremendous progress in reducing pollution since 1972, the many milestones along the way, the ways that the job is far from over, and the tough challenges we face today and in the future.  EPA has launched a website as the central location for information, activities, news and networking.

Rural Matters 2012 Issue 1 - RCAP produces new publications and other resources for small communities

Have you found the in-person assistance that an RCAP staff person provides in your community useful? Do you wish RCAP could provide more help and expertise in your town?

Rural Matters 2012 Issue 1 - Legislative Matters

RCAP shares the importance of its work with members of Congress

WASHINGTON—It has been an unusually mild winter in the nation’s capital, but congressional business is nearly frozen in an election-year standstill. Despite this, RCAP field staff and other representatives from around the country received a warm welcome in the offices of their states’ legislators when they came Feb. 13-16 for RCAP’s annual week of visits to Capitol Hill.

Five things you can do to save on energy in your utility

by Scott A. Strahley, P.E., C.E.A.

How can a drinking water or wastewater system in a rural community become more energy-efficient and, at the same time, reduce its operating budget? There are a few quick answers and easy targets in the pursuit to conserve energy. However, as with most changes to procedures, there are caveats and a few potential hazards lurking that you must take into account should you decide to address your energy usage. Here are five areas to focus your efforts on in order to have an effective energy-reduction program.

Format: 
Magazine/newsletter (single article)
Topic: 
Operations (technical)
Energy use
Source: 
RCAP
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper

Rural Matters 2012 Issue 1 - USDA and EPA encourage partnerships among water systems

According to a recent study conducted by the American Water Works Association, repair and expansion of the U.S. drinking water system over the next 25 years will cost at least $1 trillion. This includes fixing leaky pipes, replacing pipelines and expanding water systems to accommodate growing populations.

Do any of these scenarios sound familiar? If so, what should rural communities do when faced with increasing costs? One option to consider is partnerships among water systems. They are a way to build technical, managerial and financial capacity.

Rural Matters 2012 Issue 1 - Rural Developments (news briefs)

NEWS AND RESOURCES FROM THE ENVIRONMENTAL PROTECTION AGENCY

EPA announces final study plan to assess hydraulic fracturing

WASHINGTON (EPA)—The EPA announced Nov. 3, 2011, its final research plan on hydraulic fracturing. At the request of Congress, EPA is working to better understand potential impacts of hydraulic fracturing on drinking water resources.

Rural Matters 2012 Issue 1 - Director's Letter

Robert Stewart, RCAP Executive DirectorIn the past few months, I’ve been invited to speak at various webinars and conferences about RCAP’s work and the importance of sustainable water utilities in rural areas.

Surveying the (financial) landscape

Get ready, class! The questions are about to begin.

The Clean Watershed Needs Survey, or CWNS, started February 8 and continues through October 27, 2008. The small community survey form includes six pages of instructions and questions. It could mean millions in federal funding.

The survey is conducted by the Environmental Protection Agency, and the information is compiled into a report for Congress that gives the legislature an idea of how much money federal programs should get to help pay for infrastructure improvements nationwide.

Format: 
Magazine/newsletter (single article)
Topic: 
Watersheds
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper