Rural Community Assistance Partnership

Practical solutions for improving rural communities
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January 2012

Leak detection

Posted Mon, 2012/01/09 - 4:08pm by RCAP

This document can help your customers determine if they have a leak and whether the leak is on their property or municipal property. The document can be printed and distributed as-is.

Format: 
Checklist/how-to
Topic: 
Customer relations/service
Conservation
Source: 
RCAP
Audience: 
Board/council member
Plant manager
Mayor/town manager/elected official (local)

Conventional vs. MBR systems

Posted Mon, 2012/01/09 - 4:06pm by RCAP

A flow chart comparing the basic steps for filtering water at a conventional water treatment system versus one that uses Membrane Bio-Reactor filters.

Format: 
Fact sheet/overview
File Attachments: 
application/pdf iconmbrvsconv.pdf
Topic: 
Operations (technical)
Source: 
RCAP
Audience: 
Operator
Board/council member
Plant manager
Mayor/town manager/elected official (local)

Annual budget process activity chart

Posted Mon, 2012/01/09 - 4:04pm by RCAP

This chart outlines the budgetary process by month.

Format: 
Checklist/how-to
File Attachments: 
application/pdf iconbudgetingprocess.pdf
Topic: 
Finance
Source: 
RCAP
Audience: 
Board/council member
Financial manager/accountant/bookkeeper
Mayor/town manager/elected official (local)

Rate Increase Form Letter

Posted Mon, 2012/01/09 - 3:58pm by RCAP

A rate-increase form letter created for small water systems. The letter can be customized, printed and sent to customers informing them of rate increases.

Available in:

  • Microsoft Word
  • PDF
Format: 
Template
File Attachments: 
application/msword iconrateincreaseformletter.doc
application/pdf iconrateincreaseformletter.pdf
Topic: 
Rates
Customer relations/service
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)
Plant manager
Financial manager/accountant/bookkeeper
Related Resources: 
Formulate Great Rates: The Guide to Conducting a Rate Study for a Water System

Winterizing tips sheet for customers

Posted Mon, 2012/01/09 - 3:52pm by RCAP

This document can be printed or placed on your website to provide customers with tips on how to prepare plumbing for winter weather.

Format: 
Checklist/how-to
File Attachments: 
application/pdf iconwinterizingtips.pdf
Topic: 
Customer relations/service
Source: 
RCAP
Audience: 
Board/council member
Plant manager
Mayor/town manager/elected official (local)

Emergency Contacts form

Posted Mon, 2012/01/09 - 3:49pm by RCAP

A form that will provide a quick list of the contacts you'll need in case of a variety of emergencies, from natural disasters to a chemical leak.

Available in:

  • in Microsoft Word
  • PDF
Format: 
Template
File Attachments: 
application/msword iconnewcontactsform.doc
application/pdf iconnewcontactsform.pdf
Topic: 
Security/emergency-response planning
Source: 
RCAP
Audience: 
Operator
Plant manager
Mayor/town manager/elected official (local)

Median income survey templates

Posted Mon, 2012/01/09 - 3:40pm by RCAP

Templates provided here:

  • Sample agreement between a town and a third party conducting a Median Income Survey for the town. This shows what may be expected in such an agreement.
  • Sample of a first notice or letter sent to customers expected to participate in a Median Income Survey.
  • Sample of a second notice sent to customers expected to participate in a Median Income Survey.

The letters would be sent by the third party conducting the survey.

Format: 
Template
File Attachments: 
application/pdf iconmisagreement.pdf
application/pdf iconfirstnotice.pdf
application/pdf iconsecondnotice.pdf
Topic: 
Loans/grants
Source: 
RCAP
Audience: 
Board/council member
Mayor/town manager/elected official (local)

Budget Worksheet for Water Systems

Posted Mon, 2012/01/09 - 3:37pm by RCAP

A worksheet in Microsoft Excel format that provides a general overview of the annual budget. Calculations are performed automatically within the Excel program.

Format: 
Template
File Attachments: 
application/vnd.ms-excel iconsdwtbudgetworksheet.xls
Topic: 
Finance
Source: 
RCAP
Audience: 
Financial manager/accountant/bookkeeper

Ground Water Rule Overview (EPA)

Posted Mon, 2012/01/09 - 3:34pm by RCAP

This document is provided by the Environmental Protection Agency (EPA) for drinking water systems. The document provides an overview of the Ground Water Rule, which went into effect Dec. 1, 2009.

Format: 
Fact sheet
File Attachments: 
application/pdf icongwr_overview_for_drinking_water_trust.pdf
Topic: 
Regulations
Source: 
Environmental Protection Agency (EPA)
Audience: 
Operator
Board/council member
Mayor/town manager/elected official (local)

Public Notification Checklist (Boil Order)

Posted Mon, 2012/01/09 - 3:32pm by RCAP

This checklist can be filled out to help employees with distribution of a boil order or other Tier 1 public notification, should one be needed.

Format: 
Checklist/how-to
File Attachments: 
application/pdf iconboilorderchecklist.pdf
Topic: 
Customer relations/service
Source: 
RCAP
Audience: 
Operator
Plant manager
Mayor/town manager/elected official (local)